[DE]CoreyOnline

[DE]CoreyOnline



30 Sep

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Hi Tenno, we have a few bug fixes coming on October 2nd with Koumei & the Five Fates, one of them is related to Duviri user interface. I believe it addresses the issue you're describing! That said, without a screenshot I could be mistaken. If you are still having the issue after Oct 2nd's update, please let us know! 


27 Sep

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This will be resolved in our next update! We will share more info about when to expect the update during this weekend's Devstream 181. Thank you Tenno

https://forums.warframe.com/topic/1413358-ios-psa-the-sacrifice-quest-bug-touch-control-only/#comment-13119733

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Thanks for the report, Tenno! We'll investigate on our end. To answer your later question, this is not something you enable / toggle on iOS or elsewhere.


26 Sep

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8 hours ago, Albion_WF said:

I’m not sure but I think that the instruction here is not correct https://imgur.com/a/DA4oL51

There is no fire button even though auto fire is turned off and there is no second button shown in the instruction message (have never seen it before).

Instead you only need second skill from the left to throw the glaive and latch on it.

Thank you Tenno! We have changes to how the Glaive works on mobile coming in the next update! Stay tuned for Devstream 181. Thank you~


23 Sep

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Hi Tenno, 

Thanks for the post, and sorry that you were not able to get an update on your support ticket. That is because the issue is known and on our team's radar, however it has not been resolved yet. Occasionally reports will be received, and we become aware of the issues because of the ticket (thank you!). But definitive customer support answers cannot be provided as the team has not yet resolved the issue. 

Rest assured this bug is on our list to address!

Comment

Thank you for sharing. I understand your points about the hoops of submitting a ticket. Just in case you missed this part, I had mentioned that you could email logs directly to [email protected] for this issue, instead of the traditional CSR pipeline. :) 

It would be a great help for us to diagnose this issue if we saw your game logs. We'd appreciate you emailing us! After you tap "Send Error Logs" you can tap the mail app icon you have (Gmail, Mail app etc) and send those straight to [email protected] 

Thank you~ 


20 Sep

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Thank you for the screenshots you sent in, and for the additional information re: how you can sometimes see it in solo play. This is all useful! We'll investigate. 

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Thank you for reporting this! Knowing your region (country) would be extremely helpful, as it does not seem to be happening everywhere. In Canada, local prices are showing on my device for instance. 

  • Please clarify your region / country
  • Please clarify what device you are playing on (i.e. iPad 2022, iPhone 15 Pro, etc) 
  • Please send your game logs along.
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19 Sep

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23 hours ago, TheWalkr said:

DE certain augment mods like surging blades for Yareli's aqua blade don't work as intended. The secondary effect of throwing the blade doesn't work, you can't recast it.

This is a known issue that we have logged and will address as soon as we are able! The same is true for Exodia Contagion. Thank you Tenno~ 

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Hi Evoleth, we are not able to reproduce this on our end, and are not seeing widespread reports of this. It leads us to suspect it might have to do with a specific combination of custom settings. In order for us to diagnose and fix, could you please...

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Hello Tenno, we tested this on multiple devices on high & low settings and are seeing the Kuva cloud. Could you possibly send along screenshots of your graphical settings page? It would also be great to see a clip of your gameplay if at all possible. You could send those things here, or email [email protected] if it's easier -- thank you! 

Post

Tenno,

We are aware of the progression stop occurring for touch control users on mobile during The Sacrifice quest. We will fix this with our next update. 

Until then, please avoid The Sacrifice quest if you do not have access to a controller setup available to you (bluetooth controller, plug-in controller like a Backbone or Razer Kishi). If you are stuck in the sequence, force closing the app and relaunching will bring you back to the Orbiter. At that point, you can still enjoy other Warframe activities but avoid attempting the rest of The Sacrifice. 

We apologize for the inconvenience. 

Comment

Hi Tenno thank you for reporting this. 

We are aware of the progression stop occurring for touch control users on mobile during The Sacrifice quest. We will fix this with our next update. 

Until then, please avoid The Sacrifice quest if you do not have access to a controller setup available to you (bluetooth controller, plug-in controller like a Backbone or Razer Kishi). If you are stuck in the sequence, force closing the app and relaunching will bring you back to the Orbiter. At that point, you can still enjoy other Warframe activities but avoid attempting the rest of The Sacrifice. 

We apologize for the inconvenience! 


18 Sep

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Hi Tenno! We appreciate the interest. 

I cannot offer a timeline on dedicated keyboard and mouse support. Recall the development update post made by [DE]Steve in June about focusing on "the crucial first moments of the iOS experience: installer issues, controls, and performance."

We'd still like to support keyboard and mouse support in the future, but it has not been the focus of the iOS team's work in recent months....

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17 Sep

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Hi there, could you clarify which Apple device you are playing on? It may be device specific, as I'm not experiencing this on the devices I tested. Thank you! 


16 Sep

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Hi there! We are not quite seeing how it is crooked in that image, nor are we able to see them appearing crooked in engine on our end. Are you able to share any other image that demonstrates what you're seeing? 

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36 minutes ago, drakefrostex said:

Update aside, may I know the earliest time I can have my Sister get removed?
I meant, I got an “okay” one and half a month ago (still unable to finish Sister Assasination node due to crashing).

Hi there! Did you get in touch with support? I'm not a part of that team and can't remove a Sister of Parvos from your account. If you did talk to support and they told you they could help, but things have paused, let me know. If you share your ticket number I can try to investigate. 

Getting in touch with Warframe support 

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On 2024-09-14 at 11:02 AM, Shanks005 said:

Will there be some kind of compensation? My Exp, Drop and Ressources boosters are running, can't complete the nightwave missions, can't complete mission for the corruption mod

Hi Shanks, if you write to support, they can reboost / top up any boosters you had, so long as they can confirm there were boosters running on your account during that window. 

Contacting Warframe support

  • Visit Warframe Support support.warframe.com
  • Log in using your Primary Warframe Account
  • Select “Submit a request” in the top right of the web page
Comment

This has been resolved with Sep 16's Hotfix 8 !